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For reservations, event bookings or any enquiries about your stay, our team is here to assist you.
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Guest Guidelines
Please review the following guidelines to ensure a safe and enjoyable experience
Early Arrival / Late Departure Policy
Early Arrival: Check-in is at 2:00 PM. Guests arriving early can store luggage and use our facilities until their room is ready. Early check-in is subject to availability and may incur an additional fee.
Late Departure: Check-out is at 12:00 PM. Late check-out requests are subject to availability and additional charges. For a guaranteed late check-out, please contact our reception desk in advance.
Cancellation Policy
For cancellation details, please refer to the reservation page, your confirmation voucher, or contact our reservations team.
Pet Policy
Pets are not allowed in the hotel to ensure the comfort and safety of all guests.
Smoking Policy
We maintain a smoke-free environment:
- Smoking is prohibited in all guest rooms and indoor areas.
- Designated smoking areas are available outside.
- A cleaning fee of THB 5,000 applies for smoking in non-smoking areas.
Child Policy
We welcome families and offer a comfortable stay for all ages:
Extra Person: An additional charge of THB 800 applies for extra persons exceeding room occupancy.
Infants (0-3 years): Stay free when sharing a bed with parents, including complimentary breakfast with a breakfast-inclusive booking.
Children (4-11 years): Stay free when sharing a bed with parents; breakfast is available at a special rate of 200 Baht net per child per night.
Children (12 years and above): Considered adults for room occupancy purpose.
- Complimentary cribs and rollaway beds are available on request, subject to availability.
- Children must be supervised by an adult at all times, especially in public areas and near the pool.
Thank you for choosing Prince Palace Hotel. For questions or assistance, please contact our reception desk.
